Customer Service /Support Problem

Troubleshooting
#1

I received my Flipper Zero 6 weeks ago, Got error out of the box when trying to use NFC “Error, NFC failed to start. Send photo of this to [email protected]”

After some troubleshooting back and forth, Sergio sent over an email saying “We will send you you a label soon”. 6 weeks and more than a dozen emails to Sergio ([email protected]) I keep getting the same response “We will send you you a label soon” (assuming “Sergio” is real and not a robot reply).

Can anybody in the forum help or give me another contact email at flipper zero?

Thanks in advance,

Jim

1 Like
#2

Try that domain.

@Wr3nch not sure if mentioning has ping :slight_smile: but he might be the one to give some advise here.

@Astra ping! :slight_smile:

#3

Hi Jim!

Could you give me your case number, so I can check it out? :slight_smile:

#4

He sent me this in dm, and told him I am just a regular user lurking around all the time.

I was given case # 534-919861 on June 13th

But here is the case number he decided to sent me to save him some time.

1 Like
#5

Thank you Sir_Fap_A_Lot!

I’ll see if I can get further information about the status of the label and see if there’s a possibility to speed it up!

#6

Thank you Wr3nch

Jim

#7

Yeah ive just given up on supoort from joom OR flipper. They only contact me to tell me to wait 10 more days again and again.

#8

heya! sorry for the late response, but if you can give me your ticket number, i’ll gladly take a look to see what’s the holdup :slight_smile: