Errrr…whut?? You feel sorry for people who gave you money and supported your product, waited patiently for months, and upon receiving it finally, are unable to perform the basic firmware update, as instructed, and you think it’s just a matter of choice to not update? Had it not occurred to you that hardware limitations might prevent newer OS’ from running, regardless of choice?
As far as advanced users go, none of us start out as advanced. You didn’t, nor did I. Rather than turning your nose up, and trying to impress with elitism, because you are either annoyed as you consider such a task beneath your magnificence, or you are afraid of failure, why not suggest something productive…like running a Linux Live OS USB, or making a patch?
The fact is that you have made a very cool tool, that obviously a lot of people have bought, and your programming skills are clearly formidable, but it seems like your customer support skills are a bit lacking. I mean we’re not talking about rocket science here, or multi-layer sampling of some esoteric protocols, we’re talking about addressing just the basic necessity of being able to perform the initial firmware update, as instructed on the box, on the site, in the forum, on the unit itself, or on the quickstart sheet with something productive instead of admonishment. Despite indications to the contrary, I believe you can do better.